Branch Manager: Bachelor's Degree in Business Administration, Banking, Finance, Economics, Accounting, or a related field. - Professional Banking

 Branch Manager

Organization: BPR Bank Rwanda PLC

Position: Branch Manager

Location: Rwanda

Employment Type: Full-Time

Application Deadline: 30 June 2026

About the Role

BPR Bank Rwanda PLC is seeking a highly experienced, strategic, and results-oriented Branch Manager to provide overall leadership and management of branch operations while driving business growth, profitability, customer satisfaction, and operational excellence.

The successful candidate will be responsible for implementing the Bank's retail banking strategy, managing branch performance, promoting digital banking solutions, ensuring compliance with operational and risk management standards, and developing a high-performing team.

Job Purpose

To provide overall leadership, management, growth, and profitability of the branch business through effective implementation of operational excellence, customer service, risk management, sales culture, and business development initiatives. The Branch Manager will champion customer migration to electronic banking channels while promoting agency banking and merchant business services.

Key Responsibilities

Strategic Business Growth

- Implement and execute the Retail Banking Strategy within the branch.

- Drive sustainable growth in deposits, loans, customer acquisition, and profitability.

- Manage branch assets and liabilities portfolios to ensure competitiveness and profitability.

- Identify new business opportunities and strengthen market presence.

- Achieve branch sales targets and business performance objectives.

Sales and Customer Relationship Management

- Foster a strong sales culture across the branch team.

- Grow non-funded income (NFI), products per customer, and customer wallet share.

- Enhance customer acquisition, retention, and satisfaction.

- Monitor and resolve customer complaints promptly and professionally.

- Ensure delivery of exceptional customer service standards.

Branch Operations and Risk Management

- Oversee branch operations to ensure efficiency and compliance.

- Ensure adherence to all Bank policies, procedures, and regulatory requirements.

- Strengthen internal controls to prevent fraud, operational losses, and compliance breaches.

- Address audit findings and compliance issues promptly.

- Monitor branch operational performance and service turnaround times (TAT).

Digital Banking and Alternative Channels

- Promote adoption and usage of:

  - Mobile Banking

  - Internet Banking

  - Debit and Credit Cards

  - Agency Banking

  - Merchant Banking Services

- Drive customer migration to digital channels to improve service delivery and operational efficiency.

Leadership and Team Management

- Lead, coach, mentor, and develop branch employees.

- Establish a high-performance culture focused on accountability and results.

- Conduct performance management and staff development initiatives.

- Motivate staff to achieve individual and branch business goals.

- Promote teamwork, professionalism, and customer-centric service.

Daily Responsibilities

- Drive achievement of branch targets and objectives.

- Supervise and support direct reports.

- Authorize transactions within approved authority limits.

- Review and appraise credit applications.

- Identify areas requiring operational improvement.

- Ensure efficient utilization of branch resources.

Qualifications and Experience

Education

- Bachelor's Degree in Business Administration, Banking, Finance, Economics, Accounting, or a related field.

- Professional Banking Qualifications will be an added advantage.

- Master's Degree will be an added advantage.

Experience

- Minimum of 10 years' experience in Banking and Financial Services.

- Proven experience in:

  - Credit Lending

  - Retail Banking

  - Branch Operations

  - Team Leadership

  - Sales and Business Development

  - Customer Relationship Management

Required Skills and Competencies

- Strong leadership and people management skills.

- Excellent business development and sales capabilities.

- Sound knowledge of banking operations and credit management.

- Strong understanding of risk management and compliance.

- Excellent customer service and relationship management skills.

- Strong analytical, problem-solving, and decision-making abilities.

- Effective communication and interpersonal skills.

- High level of integrity, professionalism, and accountability.

- Ability to work under pressure and deliver results.

Why Join BPR Bank Rwanda PLC?

BPR Bank Rwanda PLC is one of Rwanda's leading financial institutions, committed to delivering innovative banking solutions and exceptional customer experiences. This role offers an excellent opportunity for a seasoned banking professional to contribute to the Bank's continued growth and success.

How to Apply

Interested and qualified candidates are invited to submit their applications through the official BPR Bank Rwanda PLC recruitment platform or through the application channel specified by the Bank.

 Use this link for apply https://bpr.rw/branch-manager-east.

Applications should include:

- Application Letter/Cover Letter

- Updated Curriculum Vitae (CV)

- Copies of Academic Certificates and Professional Qualifications

- Copy of National Identification Card or Passport

- Any other relevant supporting documents

Application Deadline

All applications must be submitted no later than 30 June 2026.

Important Notice

- Only shortlisted candidates will be contacted for assessments and interviews.

- BPR Bank Rwanda PLC is an equal opportunity employer and encourages qualified candidates to apply.

Join BPR Bank Rwanda PLC and contribute to delivering exceptional banking services

 while driving business growth and customer success across Rwanda.

Always remember to make share this opportunities with your others.