Cooperative Relationship Manager at Masaka Creamery: Bachelor's degree in Agribusiness, Agricultural Economics, Business Administration, or a related field.

 Cooperative Relationship Manager at Masaka Creamery

Company: Masaka Creamery Limited

Position: Cooperative Relationship Manager

Location: Kigali, Rwanda

Workplace: Masaka Farms, Kigali Special Economic Zone

Contract: Three-year project-based position

Project: Mastercard-supported project

Sector: Dairy Processing / Agribusiness

Deadline 05/10/2026

About Masaka Creamery

Masaka Creamery Limited is a dairy processing company based in the Kigali Special Economic Zone. The company manufactures high-quality dairy products under the Masaka Farms label and is committed to producing products that customers love while maintaining strong values, quality, inclusion, and excellence.

Masaka Creamery is a majority-Deaf dairy processing company and actively recruits members of Rwanda's Deaf community. Its production team is currently 100% Deaf.

The company is working toward its vision of being admired in Rwanda and beyond for its exemplary culture, product quality, and inclusive workplace as it scales its production capacity to 10,000 liters of milk per day.

As part of this commitment, Masaka Farms will implement a three-year Mastercard-supported project focused on creating meaningful training, skills development, and employment opportunities. Young people, particularly young Deaf women under the age of 35, are strongly encouraged to apply.

Job Overview

Masaka Farms is seeking a passionate, experienced, and highly motivated Cooperative Relationship Manager to support the implementation of its three-year Mastercard-supported project.

The Cooperative Relationship Manager will be responsible for building, maintaining, and strengthening relationships between dairy cooperatives, their members, Masaka Farms, financial institutions, government institutions, suppliers, and other relevant stakeholders.

The successful candidate will work closely with the Procurement Manager, Masaka Farms departments, supervisors, and project stakeholders to ensure effective communication, collaboration, and engagement throughout the project.

This role requires a commitment to the full three-year duration of the Mastercard-supported project.

Key Responsibilities

The Cooperative Relationship Manager will be responsible for developing and maintaining strong relationships between Masaka Farms, dairy cooperatives, their members, and other stakeholders.

Key duties include:

- Develop and maintain strong, professional relationships with dairy cooperative leaders and member farmers.

- Negotiate and manage milk supply agreements, including pricing and volume commitments with cooperatives.

- Monitor cooperative performance against agreed milk volume, quality, and delivery standards.

- Serve as the primary point of contact for cooperative concerns, disputes, and escalations.

- Resolve cooperative-related issues fairly, professionally, and promptly.

- Support cooperative capacity-building activities, including training on milk quality, hygiene, and best practices.

- Coordinate with the Finance team to ensure timely and accurate payments to cooperatives.

- Monitor seasonal milk supply trends, herd health, and market conditions that may affect milk volumes or pricing.

- Represent Masaka Creamery at cooperative meetings, farmer engagement activities, and relevant community events.

- Collaborate with Quality and Production teams to ensure cooperative milk supply meets production requirements.

- Identify opportunities to expand and strengthen Masaka Farms' cooperative and supplier network.

- Prepare regular reports on cooperative performance, risks, challenges, and relationship management for company leadership.

- Maintain effective communication with cooperative members and other project stakeholders.

- Support the achievement of the project's objectives and production targets.

Required Qualifications and Experience

Candidates applying for the Cooperative Relationship Manager position should meet the following requirements:

- A Bachelor's degree in Agribusiness, Agricultural Economics, Business Administration, or a related field.

- Proven experience working with dairy cooperatives, farmer groups, or agricultural supply chains in Rwanda.

- Strong negotiation, relationship-building, communication, and conflict-resolution skills.

- Good understanding of Rwanda's dairy value chain, cooperative structures, and relevant regulations.

- Willingness and ability to travel regularly to rural cooperative and milk collection sites.

- Fluency in Kinyarwanda is required.

- Proficiency in English or French is an added advantage.

- Strong integrity, fairness, professionalism, and sound judgment when managing sensitive relationships.

- Strong alignment with Masaka Farms' core values of Integrity, Dignity, Excellence, and Turi Kumwe.

- Ability and willingness to commit to the full three-year duration of the Mastercard-supported project.

Skills and Competencies

The ideal candidate should demonstrate:

- Strong interpersonal and relationship-management skills.

- Excellent communication and negotiation abilities.

- Knowledge of dairy production and milk supply systems.

- Ability to manage stakeholder relationships effectively.

- Strong problem-solving and conflict-resolution skills.

- Ability to work with farmers and cooperatives in rural communities.

- Good reporting and organizational skills.

- Ability to work collaboratively with different departments and stakeholders.

- High levels of integrity, fairness, and accountability.

- Willingness to travel as required by the project.

Compensation and Working Conditions

Compensation: Competitive compensation based on the candidate's experience and qualifications.

Location: Masaka Farms, Kigali, Rwanda, with regular travel to project locations and cooperative sites as required.

Duration: Three-year project-based position aligned with the Mastercard-supported project implemented by Masaka Farms.

Working Schedule: Working hours and schedules will be determined according to the training, project, and operational requirements.

Reporting: The Cooperative Relationship Manager will report to the designated Masaka Farms Procurement Manager and work closely with relevant Masaka Farms departments and project stakeholders.

Project Commitment: The successful candidate will be expected to actively participate throughout the three-year project period and contribute to achieving the project's objectives and production targets.

Equal Opportunity and Inclusion

Masaka Farms is committed to creating an inclusive workplace and expanding employment and professional development opportunities for the Deaf community.

The company particularly encourages applications from young women under the age of 35, including young Deaf women, who meet the requirements of the position.

Selection will be based on candidates' qualifications, competencies, relevant experience, and suitability for the role.

For send your application use this link :  https://masakafarms.com/press/

Join whatsApp group : https://chat.whatsapp.com/GZQ6nQFTS9pDWa7kjWD9ZV?s=cl&p=a&mlu=4&ilr=4

About Masaka Farms

Masaka Creamery Limited | Majority-Deaf Dairy Processing

Address: Plot G5, Kigali Special Economic Zone, Kigali, Rwanda

Phone: +250 789 911 244

Email: info@masakacreamery.com.

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